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Refund Policy

At MZONO, we want our customers to be satisfied with their purchase. If you are not completely happy with your order, please review our refund policy below.

Returns
You have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

Non-returnable Items
Certain items cannot be returned, including:
- Items that have been used
- Items damaged due to misuse
- Items returned after the return period

Refund Process
Once we receive and inspect your returned item, we will notify you about the status of your refund.
If approved, your refund will be processed to your original payment method.

Shipping Costs
Shipping costs are non-refundable. Customers are responsible for return shipping costs unless the item arrived damaged or defective.

Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos of the product.
We will offer a replacement or refund where applicable.

Refund Time
Refunds may take 5–10 business days to appear in your account depending on your payment provider.

Contact Us
If you have any questions about our Refund Policy, please contact us at:

info@mzono.com